This is the second time we have used Folkes and both times Frank was our service guy. Very courteous, friendly, and knowledgeable. Explained the costs of every thing and broke down what needed to be done. Very happy with the service we have received from Folkes.
Dorene, DJ & Dan were excellent! Dorene helped me make an educated choice for my AC system, and DJ and Dan executed the install excellently. I would highly recommend Folkes !
My heat stopped working Thursday Morning 1/29/15 about 4AM and the temperature outside was -2 degrees. Needless to say, it was cold in my home! I called Folkes around 6:30 AM and spoke to the answering service. I was called back in less than an hour and by 8:30AM Doyle was at my home and by 9:30AM my heat was up and running. Doyle immediately went to work diagnosing the problem and in no time at all we had heat. I would highly recommend them to do any heat or cooling service that you may need.
I called Folkes in the middle of the night and they had someone there (Dan B.) within 30 minutes. You can't ask for better service then that). Dan had to do a lot of troubleshooting since the problem was very unusual. He systematically checked each part of the furnace until the problem was found and then quickly repaired the furnace and had it up and running. All I can say is that if your furnace goes out, these are the people to call.
My experience with Folkes Heating, Cooling and Burner Service has been great. Customer service has always been courteous and helpful. The service techs have been professional and knowledgable. Everyone has been very helpful, which made my experience a very good one. I'll definitely keep coming back whenever I should need their service.
Never used Folkes before, looked online and took a shot. Extremely pleased with end result. Left message w/service and within 10 minutes Dustin called me and assured me someone would be out. Within a few hours Doyle A. was there to trouble shoot the problem and was there until 1:30 AM! He was not only friendly but professional, knowledgeable and very pleasant for someone out at that hour of the night working. He explained everything to me, even gave me short lessons on how some of the parts of the boiler work. I am so happy I chose Folkes and plan to use them for all my boiler needs in the future.