Never used Folkes before, looked online and took a shot. Extremely pleased with end result. Left message w/service and within 10 minutes Dustin called me and assured me someone would be out. Within a few hours Doyle A. was there to trouble shoot the problem and was there until 1:30 AM! He was not only friendly but professional, knowledgeable and very pleasant for someone out at that hour of the night working. He explained everything to me, even gave me short lessons on how some of the parts of the boiler work. I am so happy I chose Folkes and plan to use them for all my boiler needs in the future.