I called Folkes because I was unhappy with the previous company that serviced my air conditioning system. The previous company had trampled and killed the perennials that were planted near the outside unit. When I called Folkes the person I spoke to was very friendly and accommodating in setting up the appointment. When the technician came to perform the service, he was also very courteous and obviously knew what he was doing. I hadn’t mentioned anything about my flowers, and I was happy to see that he was very careful about the plants while being thorough in performing the work on the AC system. The price was lower than the two other companies had charged in prior years for the same service. Excellent service and courteous, friendly people – I will not hesitate to recommend Folkes and will continue to call them when I need their services.