Just wanted to take a minute to say thanks to you and your crew regarding the sale and installation of my new Lennox central air conditioning. As you know my existing system decided to fail on the hottest day of the summer with temperatures reaching almost 100 degrees. Before contacting you, I couldn’t even get someone to come out and speak to me about a new system because most dealers were too busy with an increase demand for central air conditioning due to an extremely hot summer. You quickly scheduled an appointment to review the various models/packages you offer as well as provide information about Folkes Heating and Cooling. You were more than willing to meet with me at my home after normal business hours since I work out ot state and get home very late. I was impressed that you actually took the time to re-calculate the cooling needs of my home and didn’t just assume the old system was properly sized. Upon agreeing on a system and price, your team was here within days to install the new system. The crew was on time, extremely neat and polite considering they were working outside in 100 degree weather and in the attic which was even hotter. The crew got it all installed in one day and did an excellent job. Upon arriving home that evening Mike took me inside and outside to explain/review the equipment and installation. Your great office staff (Louise and Gary) assisted with setting up the appointments, coordinating the follow-up meeting to review the materials for the tax credits, rebate and extended warranty as well as answer all of my questions. I’m happy that I selected Folkes for the sale/installation of my new system because it was done right and on time. I’m very satisfied and will definitely recommend your services to others. Thanks.