I have now been impressed twice by the service I have received from the technicians at Folkes. Kurt made time in his very busy schedule the day we were anticipating a severe winter storm after we woke with no heat. He was kind, knowledgable, and thoroughly fixed the problem with our heating system. I was so impressed that I signed up for a service contract with the company. As part of this contract, Danny B. came out to service the AC system. He not only did that but fixed a problem with the wiring of one of the thermostats, making the AC more efficient. Danny was pleasant and patient, explaining the system to me so I could better understand. I recommend Folkes for service to everyone!
Peter E J
Folkes has always had friendly staff and technicians since we started using them and today was no exception. Danny is a courteous and knowledgeable fellow, and handled the AC maintenance with aplomb. Wanda was great and easy going for working out the contract payment and scheduling the maintenance. I deal with many technicians and companies in my line of work and Folkes is certainly a cut above.
Dan came to my home to services the heating system. He was very detailed oriented and took his time to make sure the whole house system was working properly. This was very nice to observe. I had peace of mind. Wanda C. from the office staff was also let me know who was coming and always kept me informed of my appointment.
Eric was very helpful. He was also patient as we had many questions & he took the time to answer all. He was sure we understood the options before moving forward. He laid everything out in front of us in easy to understand terms. Thank you.
We had an issue with our boiler and contacted Folkes. From initiation of call to the very end, everyone was very friendly and helpful. Wanda was super nice. Our tech that came out was Danny B. Danny was very knowledgeable and tried to very much remedy the situation but unfortunately, our boiler had come to end. We then had Eric S. come out immediately after Danny to help us decide on a new boiler. Eric was great and knew very much what we needed and answered every question or concern we had. Can’t say anything negative! All in all, I recommend this company!
Quality Customer Service
Dear Mr. Dustin Folkes, I want you to know that it is such a pleasure dealing with a company that gives Veterans a discount. Everyone always says the best advertisement is “Word of Mouth.” I am very happy to spread the word of your company, and the services you provide. Not only are your prices very reasonable, your service is top notch. I signed up for your yearly maintenance program, and I am a customer forever. Thank you again for the outstanding service you bring to our community, and to veterans.