Just a quick note to thank you for your quick response to my potential summer air conditioning dilemma. I thought my upstairs central unit had broken under the stress of 100 degree temps and you and your staff responded within hours to evaluate the situation. … Luckily it was not a breakdown, but did surface an undersized unit for the area. I, then, contacted you to install a Mr. Slim Mitsubishi Split System to cool my downstairs. The install went very smoothly with your workman and the electrician working together to get the unit up and running within half a day. It works very well and takes the load off my upstairs system so I am now comfy and cool in the hot summer days. Since the Mr. Slim is also a heat pump, I am looking forward to using it this Fall and next Spring and saving on home heating oil. It also provided some nice rebates from Central Hudson and on my Federal taxes. Thanks for making the installation and paperwork seamless activities. I would recommend you and your products and services to friends and family.