I had Folkes install a new AC system in my home last year. As part of the purchase I got a free inspection at the one year mark. Folkes called several time to remind me and schedule the inspection which was great because I probably would not have done it without their help. The appointment was scheduled with a 3 hour window. I got a call from the technician, Sean, just after the start time advising me he was on his way. He asked me a number of question about the functioning of the unit and answered my questions on the filter and balancing the system. It was very helpful. His explanation was thorough and understandable. He went through the air handling unit and then the condenser. He used our hose to clean the air passages, cleaning up afterward and leaving the area better than when he came. I got a invoice of work completed with several maintenance recommendations and maintenance agreement costs for my consideration. He was not hard sell, but very willing to help. I have had nothing but positive experiences with everyone at Folkes and would recommend them to anyone who is in need of heating or cooling service.