Good Morning, My name is Rita M. and I want to thank you for sending your technician Jim Flanagan to to my home in Poughkeepsie, New York on March 15th. From the moment he rang the doorbell to finishing the service call, he was professional and extremely knowledgeable. He put his “booties” on upon arrival, explained and gave me information about Folkes. He explained what he thought my problem was, fixed it and showed me the damaged part, and then explained the choices I had in starting my relationship with Folkes. In all my years of getting service from my previous company I do not remember a more pleasant service call and visit. To thank you, I went to a Bookclub meeting after the visit and I referred your name to seven people there. Hopefully these people will call you too!