After receiving quotes from 5 other competitors we settled with Folkes on replacing our 25 year old boiler. Not because they were the lowest of the bids but we found them to be the most reliable. Whenever we called for service they were out in a timely manner. Customer service folk are always kind and courteous. But I will say the initial installation we were told would take one day, took 2 days. In addition, there was an issue with portions of the installation being incorrect but they had someone out within a couple of days to evaluate and subsequently to make the repair. 5 stars because they were quite concerned and very attentive to the issue. I highly recommend Folkes.